I’m in role of IT Operations Lead in Objectivity. I’ve started as an engineer in support, next I became Team Leader and I’ve coordinated work of 2nd and 3rd line for one service. Now I’m a Chapter Leader and coordinate work of 4 support teams and all support lines.
My main professional aim is to create support awareness and built high quality and high value for our customers. To do so I’m adopting ITIL practices to day-to-day activities.
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