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Hope for the best, but prepare for the worst

If Support was ever to have a motto, it’s the one above. The Murphy’s Laws rule our job – if there’s anything to break, it will break. If it’s unlikely to break – it will still break. It turns out that this highly reactive job requires highly proactive approach. Minimizing the element of surprise is […]

The evolution of a team – part 3

Sturm und Drang “Share our similarities, celebrate our differences.” – M. Scott Peck “Hey, I have an issue with my new team. Last week they were all exchanging stories about their previous projects, smiling and walking to lunch together and now they are all speaking ill of each other, shouting and now two guys have […]

(Fr)agile way of delivering things – a little insight from a lawyer’s perspective

Picture this: you are building your dream house. A typical knee-jerk reaction when entering into legal arrangements with your construction company would be to outline precisely: What you want to build How you want it to be built When will you be able to move in How much is this going to cost you Will […]

Ten to rule them all

I could write an article on how to perform well in support, but telling an Administrator how to do things doesn’t tend to turn out well (“When is the Administrator right? Always kid, always”). However, in this business, sticking to a set of rules sounds like a good survival plan. Let me introduce you to […]

The evolution of a team – part 2

It’s nice to meet you. Let’s be friends “I don’t like that man. I must get to know him better.” – Abraham Lincoln I must refer back to my example in my previous blog post – The evolution of a team Part 1. You gather a group of people to perform a task, a project […]

Intelligence officers get no champagne rooms

The myth says that unfulfilled developers end up in support. You’d agree to that, wouldn’t you? We don’t like it, but we don’t care much about it either. And apart from that, you don’t tend to hear much else about us, do you? Well, you will – when a major failure occurs and you hear […]

The evolution of a team – part 1

I am writing this series of blog posts to help managers, leaders or a servant-leaders understand the situations (and reasons behind them) that they can face while working with a group of people – specifically those related to the stages of group development process. It will not be an easy-to-read, ‘silver bullet type’ series. However, […]

The Biggest Flaw of The Agile Manifesto

Responding to change over following a plan. A giant lateral leap in thinking for all the managerial world. One of four core ideas of the Agile Manifesto, bound to change the world. One sentence which is fundamentally flawed. Now, don’t get me wrong. I’m not saying there’s anything wrong about responding to or, as some […]

Non-Functional Requirements tips

Do you explicitly address Non-Functional Requirements (NFRs) in your projects? If the answer is NO, then this article is addressed to you! These 6 tips will help you avoid some serious trouble.   Always consider NFRs, even if the client can’t see it that way How often do you hear that there are no specific […]

As a Business Analyst, I want to go for A Journey

I know that in my daily job every project needs to have a vision or at least goal that my client want (or rather should) follow. Famous questions “WHY? WHO? HOW? WHAT?” are repeated like mantra. All of them are equally important to achieve success.  Same as in a journey, where [frankly speaking] you are […]