Close

Tag chatbot

How bots improve customer engagement

Over the last few years we have been observing a change in customers behavior. From going to the store, waiting in a line and paying with cash, to ordering goods from a smartphone and paying with digital money. Nowadays consumers expect personalised, frictionless buying experience. What does it mean to business owners? Customer Experience challenge According […]

Bots for business

“The rise of the bots” is probably one of the most commonly used phrases in the digital sector. Why bots are becoming more and more popular? How can they impact business? Emerging technology Technology is answering people’s needs and desire to solve problems accelerates technological advance. It forces companies to create more sophisticated solutions and […]

Chatbot UX good practice

User Experience (UX) design is an integral part of Objectivity’s agile development approach and our UX team are highly skilled in designing experiences for the web, desktop and mobile platforms. The recent rise of conversational experiences however, such as those offered by chatbots, introduces a new paradigm and new challenges that the UX professional must […]