Welcome To Big Brother

If you.are_interested_in(the_background_story): Being a Data Scientist, I’m literally crazy about data! I gather it whenever I can and I’m always checking whether it’s possible to get the data through an api (application programmer interface), Excel exports or at least web scraping. Not only do I love it, I always keep in mind that every bit […]

Value For Money

This article was first published in The Parliamentary Review which is a guide to best practice for industry and is co chaired by Lord Pickles and Lord Blunkett. Achieving outstanding value for money cuts across every part of operations, from procurement to HR and everything in between. The optimal use of every resource at our […]

The power of feedback

Feedback is considered one of the most powerful factors in the communication process, practiced not only in business but also in a private life. For example, if you ask a colleague to write an email to a client and they say ‘OK’ and nod their head, that’s one form of feedback indicating they understand and […]

Stair Climb Challenge

I’ve never been to a gym. Somehow, I know that the good intentions at the beginning will weaken and be scattered to the winds as real life butts in. The abandoned new year resolution is a cliche for a reason! But I do care about being healthy. About 15 years ago, as the grey on […]

Technology and CX in Retail

Technology is changing how we live and it’s only natural that it would change the way we work as well. As consumers, innovations reshape the way we search for, buy or even pay for products. Companies help us making faster and easier decisions by providing real time communication, new ways of advertising and convenient buying […]