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Author Magda Richmond

Best practices in nearshoring

We all outsource some of our duties to third parties, sometimes because we don’t have time to do things on our own (for example hiring a nanny or sending kids to day-care), other times because it’s simply convenient, but very often because someone might be more experienced than us (e.g. using the services of professional […]

Technology and CX in Retail

Technology is changing how we live and it’s only natural that it would change the way we work as well. As consumers, innovations reshape the way we search for, buy or even pay for products. Companies help us making faster and easier decisions by providing real time communication, new ways of advertising and convenient buying […]