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10 thousand people can’t be wrong!

Are you wondering if it’s worth taking part in Future Decoded? If you ask me, it absolutely is! Before you ask: no, I’m not a Microsoft employee or organizer of this event. I want to tell you about this conference from the perspective of an enthusiast of new technologies and the possibilities they offer to […]

Best practices in nearshoring

We all outsource some of our duties to third parties, sometimes because we don’t have time to do things on our own (for example hiring a nanny or sending kids to day-care), other times because it’s simply convenient, but very often because someone might be more experienced than us (e.g. using the services of professional […]

Value For Money

This article was first published in The Parliamentary Review which is a guide to best practice for industry and is co chaired by Lord Pickles and Lord Blunkett. Achieving outstanding value for money cuts across every part of operations, from procurement to HR and everything in between. The optimal use of every resource at our […]

What realistically can we expect of AI?

There’s no denying that Artificial Intelligence (AI) is now the next big thing. The term was coined in 1956, but only incredible computing power and data storage capabilities of today enabled AI to truly unfold its wings. It’s enough to look at McKinsey’s or Forrester’s reports to get a sense that business all over the […]

Darwin and The Travelling Salesperson

If a salesperson has to visit all the cities in their patch and then return home every night, how could they work out the shortest route? That was the question posed to me by our consulting director Matt Weaver in about 2013. My initial response was dripping with naivety and he smiled an evil smile! The Travelling […]

Endless possibilities of IoT

The Internet of Things became a hot topic recently and is not slowing down. But did you know, that it isn’t a new concept? ATMs are considered the first IoT objects, dating back to 1974! So why IoT didn’t get its’ popularity earlier? Why is it booming now and, finally, how can you benefit from […]

Design Thinking workshops for social good

Brainwork: research and ideation workshop for social good is an event we hosted for our CSR beneficiaries. The idea was to bring a group of creatives under one roof and let them do what they’re best at – design, research and innovate. We matched User Experience, marketing, business, and product professionals with representatives of our […]

Stair Climb Challenge

I’ve never been to a gym. Somehow, I know that the good intentions at the beginning will weaken and be scattered to the winds as real life butts in. The abandoned new year resolution is a cliche for a reason! But I do care about being healthy. About 15 years ago, as the grey on […]

Technology and CX in Retail

Technology is changing how we live and it’s only natural that it would change the way we work as well. As consumers, innovations reshape the way we search for, buy or even pay for products. Companies help us making faster and easier decisions by providing real time communication, new ways of advertising and convenient buying […]

Digital transformation in the public sector

Growing expectations of customers are forcing companies to re-think the Customer Experience they offer. B2C sector invests in cutting-edge digital solutions to stay ahead of the competition and attract new customers. Companies operating in the B2B model are looking for new ways to optimize their processes and achieve business goals more in a more efficient […]