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The power of feedback

Feedback is considered one of the most powerful factors in the communication process, practiced not only in business but also in a private life. For example, if you ask a colleague to write an email to a client and they say ‘OK’ and nod their head, that’s one form of feedback indicating they understand and […]

SPK

  In a big city, just like in support, the important thing is communication. Communication skills are the key features of a good support specialist. When communication fails in a support team, one can compare it to sand getting slowly to cogs of a machine, which seizes up after some time. Therefore, communication should be […]