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Tag customer engagement

Principles of engagement

10 ways to build better working relationships As digital transformation specialists, the ability to deliver high-quality technology services for our customers is essential. Whilst what we do is important, it is how we do things that truly defines who we are. Our principles of engagement provide a framework that guides the way we work with […]

How bots improve customer engagement

Over the last few years we have been observing a change in customers behavior. From going to the store, waiting in a line and paying with cash, to ordering goods from a smartphone and paying with digital money. Nowadays consumers expect personalised, frictionless buying experience. What does it mean to business owners? Customer Experience challenge According […]