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Whenever there is any doubt, there is no doubt

Making a professional decision based on a hunch recalls scenes from movies where action takes place in a casino with lots of flashing lights, huge bets taken and in the end – fortune wasted. It’s double-true in IT support world. Should we leave a usage of instinct to animals then? Not necessary. An effective decision […]

Hope for the best, but prepare for the worst

If Support was ever to have a motto, it’s the one above. The Murphy’s Laws rule our job – if there’s anything to break, it will break. If it’s unlikely to break – it will still break. It turns out that this highly reactive job requires highly proactive approach. Minimizing the element of surprise is […]

My travel from Wroclaw to the UK in a Van

Some of you by now know that I am not longer working in the Polish office but have moved to the UK and am now working from the UK Office in a new role as onsite co-ordinator. What this role includes I might describe in a later post. However, since the posts on our blog […]

The 3 Pillars of Willpower Boost

Whenever one wants to succeed in getting into shape, a few well known rules should be followed. First would be to warm up and stretch a bit, just to minimize the risk of injuries. Second, it’s necessary to push a bit harder each time. It’s actually quite tricky to figure the exact increase – go […]